TERMS & CONDITIONS

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Hainsworth Mobile Auto Care
Last updated: 06/04/2026
These Terms and Conditions (“Terms”) govern the provision of services by Hainsworth Mobile Auto Care (“we”, “us”, “our”) to the customer (“you”, “your”). By booking our services, you agree to these Terms.
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1. SERVICES PROVIDED
We provide mobile vehicle services at your chosen location, including but not limited to:
• Engine warning light diagnostics
• Brake inspections and basic brake work
• Vehicle checks and minor repairs
• Mobile car valeting and cleaning
• General vehicle health inspections
We operate as a mobile service only and do not operate a workshop or garage facility.
Any issue diagnosed that cannot be safely or reasonably repaired at your location will be referred to a qualified garage.
 
2. SERVICE LOCATION REQUIREMENTS
You are responsible for providing a safe and suitable working environment, including:
• Legal permission to work on the vehicle at the location
• Adequate space around the vehicle
• A safe, level and stable surface
• Suitable weather conditions (we may reschedule in unsafe weather)
• Access to the vehicle and keys at the booked time
We reserve the right to refuse or stop work if the environment is unsafe.
 
3. BOOKINGS & APPOINTMENTS
3.1 Booking confirmation
Appointments are confirmed only when you receive confirmation from us.
3.2 Arrival times
Arrival times are approximate due to traffic, weather, and previous jobs.
3.3 Missed appointments
If we cannot access the vehicle within 15 minutes of arrival, the appointment may be cancelled and a call-out fee may apply.
 
4. CANCELLATIONS & RESCHEDULING
• Cancellations within 24 hours may incur a cancellation fee.
• Same-day cancellations may be charged the full call-out fee.
• We may reschedule due to weather, illness, or safety concerns.
5. PAYMENTS
Payment is due immediately upon completion of the service unless agreed otherwise.
We accept:
• Cash
• Bank transfer
• Card payment (if available)
We reserve the right to withhold the vehicle keys until payment is received.
 
6. DIAGNOSTICS & LIMITATION OF MOBILE REPAIRS
6.1 Diagnostic nature of services
Diagnostic services identify likely faults using available tools and expertise. However:
• Faults may have multiple underlying causes
• Further investigation may be required at a garage
• A diagnostic result is not a guarantee of full repair
6.2 Garage referrals
If a repair requires specialist equipment, ramps, or workshop conditions, we will recommend a garage. We are not responsible for work carried out by third-party garages.
 
7. PARTS & CONSUMABLES
If we supply parts:
• Parts may be new, OEM, or aftermarket equivalent
• Manufacturer warranties apply where available
• Labour warranties do not cover part failure
Customer-supived parts:
• We are not responsible for quality or compatibility
• No warranty is provided on labour involving customer parts
 
8. CUSTOMER RESPONSIBILITIES
You confirm that:
• You are the vehicle owner or authorised to approve work
• The vehicle is road-legal and insured
• You disclose known faults before work begins
• Personal belongings are removed before valeting
We are not responsible for loss or damage to personal items left in the vehicle.
 
9. VALETING SERVICES DISCLAIMER
Valeting improves cleanliness and presentation but cannot guarantee:
• Removal of permanent stains
• Paint correction
• Scratch removal
• Odour removal in severe cases
Pre-existing damage, scratches, or wear may become more visible after cleaning.
 
10. LIABILITY
10.1 General liability
We carry appropriate public liability insurance.
10.2 Limitation of liability
We are not liable for:
• Pre-existing faults or damage
• Failure of old or worn components during inspection/repair
• Indirect or consequential losses
• Loss of earnings or use of vehicle
Our total liability shall not exceed the value of the service provided.
 
11. HEALTH & SAFETY
We reserve the right to refuse service if:
• Weather conditions are unsafe
• The vehicle is dangerously damaged
• Aggressive or abusive behaviour occurs
• Pets or hazards are present in the workspace
 
12. PHOTOS & RECORDS
We may take photos of vehicles:
• For job records and protection
• For training or marketing (vehicle only, no personal details)
You may opt out of marketing use.
 
13. WARRANTIES
We provide a 30-day workmanship guarantee on labour carried out, excluding:
• Wear and tear items
• Customer-supplied parts
• Issues unrelated to our work
 
14. DATA & PRIVACY
We collect basic customer information for:
• Bookings
• Invoicing
• Communication
We never sell or share your data.
 
15. COMPLAINTS
Complaints must be raised within 7 days of service.
We will aim to resolve all issues fairly and promptly.
 
16. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
 
17. ACCEPTANCE
By booking our services, you confirm that you have read and agreed to these Terms & Conditions.
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